Exhibitor FAQs

Explore answers to the most commonly asked questions for a seamless event experience.




Registration, Event Access & General FAQs

How do I register my staff?
How do I get my badge?
How do I download the mobile app?
How can I book a hotel room?
Are there travel offers available?
What are the show hours and location?

Exhibitor Booth FAQs

Where can I find guidelines for furnishings, décor, and hand carry rules at the venue?
How do I opt in on my booth furnishings?
When can I move in?
How do I ship my materials?
Can I hand carry my items in? If so, what are the guidelines?
Is there parking available?
Are shuttles available and what are the pick up and drop off locations?
How do I order electrical, furniture, graphics, labor, floral, or any additional items for my booth?
What are the guidelines around using an Exhibitor Appointed Contractors (EAC) and what information is required?
Is a COI required?
Where do I store all my empty crates, cartons and cases?
How can I order security or cleaning for my booth?

Event Planer & Mobile App

What is the event planner and why do I need it?
How do I access the event planner?
How do I download and access the February 2026 edition of the mobile app?
How do I log in to the event planner (mobile app and desktop)?
I am unable to log in. Who should I contact?
How do I create a favorites list?
How do I create a personal agenda?
I am looking for specific products and categories. How do I filter the exhibitor list to easily find what I am looking for?
If I plan on the desktop, will I see all my saved favorites and the agenda on the app too?
Can I message or contact exhibitors through the app?
What is a featured brand profile?
How do I know I am getting the most up-to-date information?
I have additional questions or feedback, who can I contact?